Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Q | I | K | X | J | E | S | N | N | W | L | M | K | J |
| B | N | T | G | Y | D | M | N | N | T | C | W | H | N | K |
| P | O | E | A | W | S | L | O | T | I | B | E | O | S | W |
| D | N | M | I | L | P | I | A | W | L | V | I | D | A | K |
| G | D | E | I | T | T | U | R | E | R | T | S | X | N | V |
| K | E | O | T | U | A | L | S | C | O | E | G | O | H | T |
| R | M | N | L | S | W | P | G | M | C | R | I | R | C | L |
| C | U | O | J | Y | I | Y | E | I | J | T | N | A | G | Z |
| P | S | M | I | L | E | L | N | B | S | H | T | E | C | E |
| G | S | D | E | K | O | A | C | E | I | N | I | A | L | A |
| J | A | E | C | R | P | A | U | G | O | A | F | C | L | R |
| N | T | I | T | T | A | Q | U | C | P | J | A | X | L | X |
| T | N | N | N | W | K | K | E | M | P | A | T | H | Y | V |
| L | O | O | F | S | Z | Y | F | N | S | J | Q | Z | T | C |
| C | D | T | A | K | E | O | W | N | E | R | S | H | I | P |
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