Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | P | I | H | S | R | E | N | W | O | E | K | A | T | V |
| D | N | B | J | X | A | A | Y | Z | C | Y | Q | S | F | Q |
| V | L | O | Y | O | N | Z | H | X | Z | E | T | K | C | F |
| U | F | E | I | Q | N | E | T | S | R | C | I | Q | H | G |
| C | E | O | Q | T | X | Z | A | H | S | O | M | U | G | U |
| P | D | K | H | D | O | G | P | X | V | N | M | E | E | M |
| S | S | Q | S | E | P | M | M | X | C | T | S | S | M | A |
| T | N | E | I | T | A | P | E | B | Y | A | S | T | U | P |
| V | C | A | N | E | T | S | I | L | N | C | V | I | S | M |
| N | C | P | X | R | W | T | M | N | O | T | P | O | S | S |
| J | Q | X | U | Z | F | G | L | I | Q | R | A | N | A | S |
| S | O | L | U | T | I | O | N | O | L | A | T | S | T | S |
| O | H | V | P | B | S | P | H | W | M | E | I | N | N | M |
| B | K | V | G | G | Z | B | Z | G | C | F | E | R | O | Q |
| J | S | G | D | Q | C | I | N | A | P | T | N | O | D | C |
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