Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | D | C |
| Q | X | V | K | T | S | B | N | Y | U | S | N | O | O | E |
| B | Y | H | T | A | P | M | E | Y | K | Z | N | N | N | J |
| B | S | I | B | F | X | C | E | Q | H | T | T | W | T | L |
| Z | Q | C | T | O | O | X | U | H | P | R | T | B | A | Z |
| D | K | F | N | N | U | E | C | A | O | O | A | Y | S | T |
| Z | Z | A | T | B | S | B | N | L | E | L | I | M | S | G |
| P | U | A | F | T | G | I | E | D | I | P | H | O | U | Y |
| F | C | E | I | Z | C | M | Q | P | O | S | L | X | M | W |
| T | V | O | Z | X | O | F | G | Y | A | U | T | R | E | V |
| S | N | K | L | T | N | D | J | V | T | T | E | E | B | Z |
| Q | X | Q | I | A | Z | R | Z | I | L | C | I | V | N | R |
| M | Q | O | K | O | X | W | O | S | B | K | M | E | K | H |
| U | N | Y | M | E | O | N | S | D | X | K | Y | V | N | D |
| Q | L | P | Q | M | Q | I | I | O | T | O | Y | N | K | T |
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