Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | A | A | I | W | Z | T | F | O | J | D | C | Z | C |
| F | O | B | Y | B | T | G | C | T | O | O | Q | Y | H | I |
| J | N | N | U | Q | E | B | A | T | L | O | K | H | A | O |
| E | T | G | T | N | O | I | T | U | L | O | S | T | G | I |
| W | A | N | F | R | E | T | N | G | H | L | Z | A | H | M |
| F | S | S | O | C | O | U | O | Z | O | B | V | P | C | A |
| Z | S | Y | W | I | A | L | C | C | P | M | Y | M | I | B |
| C | U | M | N | N | T | B | E | P | A | T | I | E | N | T |
| Z | M | R | E | A | A | S | Y | M | R | L | U | N | Q | U |
| A | E | A | T | P | B | T | E | A | O | P | O | V | O | R |
| E | I | R | S | T | D | R | K | U | C | T | G | D | D | U |
| V | L | X | I | N | K | D | E | O | Q | T | I | A | M | S |
| H | B | I | L | O | M | I | A | A | C | K | J | O | X | V |
| R | Z | I | M | D | C | M | L | M | R | K | S | R | N | I |
| J | P | I | H | S | R | E | N | W | O | E | K | A | T | C |
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