Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | I | H | S | R | E | N | W | O | E | K | A | T | J |
| D | O | N | T | A | S | S | U | M | E | Y | N | S | V | H |
| O | V | N | K | Q | M | K | E | G | B | E | U | K | E | C |
| N | L | P | T | I | I | J | L | L | T | C | N | Q | S | Y |
| T | N | Z | L | R | R | B | S | S | U | O | G | U | E | T |
| P | O | E | W | T | O | V | I | R | Z | N | K | E | R | B |
| A | I | K | N | O | N | L | B | C | N | T | U | S | K | R |
| N | T | T | P | Q | R | D | E | T | P | A | B | T | Y | N |
| I | U | D | J | T | I | M | P | M | D | C | A | I | Z | O |
| C | L | T | S | I | P | V | A | A | O | T | X | O | U | O |
| P | O | L | O | A | Y | E | T | Z | X | T | I | N | U | H |
| L | S | H | T | I | Y | Z | I | Q | B | I | I | J | R | H |
| J | E | H | M | A | U | Y | E | I | N | Q | R | O | K | L |
| T | Y | L | W | O | D | B | N | G | Y | P | S | O | N | K |
| H | G | I | E | B | S | Y | T | N | O | B | N | E | V | Q |
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