Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | I | K | L | B | M | V | T | R | Q | Q | T | E | D | C |
| G | Y | Y | Y | B | M | H | N | N | R | S | L | D | O | X |
| Q | X | H | K | T | O | Z | E | E | E | I | J | N | N | U |
| U | R | L | T | D | C | C | I | T | M | D | T | O | T | G |
| O | B | V | K | A | M | V | T | S | Y | R | N | Y | A | S |
| T | B | K | C | K | P | N | A | I | O | D | O | R | S | O |
| H | C | F | Y | W | X | M | P | L | P | O | I | D | S | L |
| B | C | A | J | N | L | H | E | L | E | N | T | X | U | U |
| K | K | N | T | N | X | M | B | M | G | T | S | N | M | T |
| R | S | S | P | N | O | X | Y | N | W | P | E | T | E | I |
| D | R | O | Q | T | O | F | U | O | L | A | U | R | A | O |
| S | V | Z | I | D | D | C | K | N | Y | N | Q | Y | H | N |
| N | C | O | I | J | P | D | E | U | B | I | K | C | I | B |
| I | N | O | Y | X | S | D | U | Y | O | C | S | D | V | V |
| P | I | H | S | R | E | N | W | O | E | K | A | T | W | L |
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