Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | Y | J | T | W | R | A | E | H | S | D | V | X | C | T |
| P | H | G | J | N | H | L | A | F | F | T | W | Y | N | A |
| A | I | R | T | D | I | S | W | C | L | N | F | O | F | Q |
| S | G | H | S | M | P | S | F | P | P | T | I | W | K | A |
| T | C | J | S | R | A | U | A | Y | K | T | Q | Q | F | X |
| Q | C | N | V | R | X | Z | W | C | O | H | R | W | M | B |
| A | Y | A | H | I | E | B | I | M | D | W | U | T | Y | N |
| Z | H | Q | T | V | P | N | E | M | P | A | T | H | Y | O |
| N | V | Z | N | N | A | L | W | P | L | L | C | D | D | I |
| M | N | R | T | P | O | S | I | O | A | X | R | G | H | T |
| E | N | H | T | R | W | C | Z | S | E | T | Q | K | E | U |
| F | R | N | T | B | A | P | E | H | T | K | I | M | H | L |
| T | O | N | E | U | X | N | I | Y | U | E | A | E | M | O |
| D | O | N | T | A | S | S | U | M | E | P | N | T | N | S |
| C | U | A | S | K | Q | U | E | S | T | I | O | N | N | T |
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