Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | P | D | I | I | L | J | F | F | G | Y | I | T | D | C |
| V | N | O | I | T | S | E | U | Q | K | S | A | S | O | G |
| J | S | T | R | U | W | F | B | R | O | K | V | N | N | D |
| T | C | A | T | N | O | C | E | Y | E | L | T | O | T | F |
| V | R | Z | L | W | Q | M | I | O | R | R | A | L | A | J |
| C | J | Y | B | T | P | L | W | F | O | R | S | E | S | C |
| I | M | T | U | A | E | N | B | L | N | F | O | N | S | I |
| X | O | L | T | Z | E | H | E | I | G | T | L | U | U | N |
| N | W | H | V | R | K | M | P | S | I | I | U | Z | M | A |
| A | Y | O | S | R | O | X | A | T | W | Z | T | W | E | P |
| D | F | H | M | T | G | A | T | E | E | R | I | P | I | T |
| F | I | J | I | O | O | W | I | N | T | F | O | A | H | N |
| P | V | O | L | X | A | Q | E | T | E | A | N | M | A | O |
| K | N | W | E | N | H | G | N | K | N | C | G | H | V | D |
| F | G | Z | P | U | L | B | T | L | I | A | O | G | M | E |
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