Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | G | Z | V | X | B | W | A | F | U | M | V | H | T | F |
| H | N | V | N | O | I | T | S | E | U | Q | K | S | A | S |
| S | K | O | L | R | P | V | G | B | Q | S | O | X | K | D |
| W | O | C | I | T | C | A | T | N | O | C | E | Y | E | P |
| V | N | P | R | T | U | N | Q | S | F | B | M | L | O | P |
| E | Y | R | C | M | O | L | L | D | M | F | P | X | W | C |
| Y | M | L | G | N | N | M | T | R | Z | N | A | A | N | I |
| T | N | E | I | T | A | P | E | B | A | A | T | D | E | N |
| P | I | F | N | E | T | S | I | L | K | U | H | B | R | A |
| R | D | L | O | V | F | N | L | E | O | R | Y | P | S | P |
| G | G | J | A | V | Z | R | L | L | Z | R | H | I | H | T |
| B | H | T | S | O | L | U | T | I | O | N | T | D | I | N |
| S | S | A | Y | E | K | N | M | M | J | K | L | N | P | O |
| N | H | Z | O | P | E | M | U | S | S | A | T | N | O | D |
| E | K | R | N | S | P | H | G | A | S | E | M | G | B | C |
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