Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | B | E | Y | E | C | O | N | T | A | C | T | E | L | T |
| D | O | N | T | A | S | S | U | M | E | N | D | K | N | I |
| O | N | N | M | G | L | Y | H | T | A | P | M | E | K | H |
| N | Q | F | T | Z | W | K | E | C | Q | J | I | B | C | I |
| T | O | C | H | R | S | K | H | E | F | T | W | J | N | S |
| P | G | Z | G | L | O | G | G | H | A | F | R | Y | B | H |
| A | N | E | T | S | I | L | M | P | U | A | L | J | E | D |
| N | U | A | S | K | Q | U | E | S | T | I | O | N | V | F |
| I | I | O | Q | N | H | B | D | M | Z | Y | A | Y | K | T |
| C | P | I | H | S | R | E | N | W | O | E | K | A | T | B |
| E | A | V | M | U | K | W | I | L | X | T | K | F | E | U |
| C | F | I | N | O | I | T | U | L | O | S | I | Z | U | I |
| X | L | X | S | H | D | J | G | P | N | J | Z | O | P | Y |
| E | R | L | R | Q | K | Y | J | B | Q | A | U | V | N | K |
| V | G | N | R | W | E | J | P | W | T | D | B | F | P | A |
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