Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | P | L | E | T | C | I | N | A | P | T | N | O | D | C |
| N | W | I | N | E | C | L | R | A | Z | R | Y | A | O | B |
| F | O | D | H | E | L | A | R | W | P | Z | H | N | N | C |
| E | L | I | M | S | T | O | T | E | W | B | T | P | T | I |
| X | X | G | T | L | R | S | Z | N | K | R | A | B | A | C |
| I | F | J | H | S | A | E | I | P | O | H | P | P | S | Y |
| Y | U | E | B | J | E | B | N | L | H | C | M | H | S | K |
| O | Y | M | Q | B | F | U | E | W | P | M | E | L | U | L |
| D | M | B | B | K | T | M | Q | P | O | K | Q | Y | M | C |
| W | G | Q | D | W | O | B | J | K | A | E | C | F | E | H |
| U | P | V | B | T | M | Y | U | D | S | T | K | U | I | T |
| I | U | U | I | D | R | T | P | S | I | A | I | A | L | G |
| P | D | O | G | N | O | I | T | U | L | O | S | E | T | U |
| D | N | L | L | L | Y | N | P | L | A | G | J | M | N | S |
| M | O | G | D | U | Y | Q | E | I | V | X | W | T | U | T |
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