Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | T | K | C | K | L | X | D | F | H | A | T | F | F | W |
| A | N | A | S | K | Q | U | E | S | T | I | O | N | V | A |
| T | Q | O | K | A | C | N | T | J | H | I | F | L | P | Y |
| Y | E | T | I | E | Y | E | C | O | N | T | A | C | T | C |
| L | N | H | H | T | O | W | M | U | G | U | W | W | P | H |
| V | I | P | H | A | O | W | H | P | G | Z | D | T | J | C |
| W | N | E | Y | S | P | M | N | B | A | Y | P | E | K | I |
| Y | Z | O | U | I | A | X | E | E | Q | T | E | M | F | N |
| R | F | Q | I | Z | Q | P | C | L | R | L | H | O | Y | A |
| T | D | Y | I | T | A | Y | I | E | O | S | Y | Y | O | P |
| L | A | G | L | T | U | S | F | L | J | R | H | S | E | T |
| V | S | A | I | M | T | L | M | I | V | G | T | I | U | N |
| Y | K | E | R | E | O | Q | O | M | X | R | V | N | P | O |
| Q | N | O | N | Z | E | M | U | S | S | A | T | N | O | D |
| T | I | T | K | J | X | O | H | A | U | H | E | S | X | C |
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