Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | F | C | N | O | I | T | S | E | U | Q | K | S | A | C |
| I | B | N | E | U | E | M | U | S | S | A | T | N | O | D |
| M | Q | E | X | L | I | O | P | X | M | P | R | N | E | E |
| M | I | Z | U | H | I | K | I | L | P | T | T | E | Q | K |
| H | F | T | J | C | J | M | H | W | M | R | C | F | S | E |
| N | O | I | T | U | L | O | S | D | O | P | W | H | W | Y |
| K | O | C | F | D | O | B | R | L | I | S | T | E | N | E |
| L | E | J | R | U | D | N | E | M | P | A | T | H | Y | C |
| N | J | K | D | K | O | M | N | P | P | M | Y | K | S | O |
| W | F | O | J | W | O | O | W | F | A | W | C | N | X | N |
| Q | A | L | F | T | K | V | O | O | D | T | O | Z | U | T |
| X | V | H | I | Z | U | Z | E | D | P | N | I | Q | V | A |
| Q | L | O | W | H | R | W | K | V | N | J | V | E | E | C |
| K | N | A | L | Q | P | Q | A | P | F | L | T | N | N | T |
| E | K | R | L | D | O | N | T | P | A | N | I | C | E | T |
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