Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | B | S | A | Y | N | F | T | W | H | N | O | A | D | K |
| K | N | Z | S | K | N | O | N | B | R | O | Z | I | F | Y |
| W | F | O | Y | C | K | P | E | O | E | I | X | C | F | M |
| M | J | X | I | P | X | P | I | R | L | T | O | I | P | W |
| P | N | L | X | T | H | U | T | I | I | U | F | N | O | P |
| T | S | O | C | S | O | K | A | N | M | L | E | A | E | V |
| D | C | A | I | D | Y | M | P | R | S | O | C | P | M | Z |
| O | L | A | S | T | J | I | E | Z | B | S | C | T | U | V |
| I | N | E | T | J | S | M | B | L | C | U | U | N | S | I |
| U | C | N | K | N | P | E | I | S | O | A | Y | O | S | P |
| M | C | X | L | A | O | S | U | D | F | R | K | D | A | E |
| D | A | H | T | J | T | C | R | Q | O | K | T | J | T | Z |
| X | O | H | D | E | P | G | E | N | K | T | F | N | N | R |
| Z | Y | V | N | T | Z | H | F | Y | X | S | L | H | O | H |
| P | I | H | S | R | E | N | W | O | E | K | A | T | D | C |
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