Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | K | D | O | I | N | O | I | T | U | L | O | S | R |
| G | N | I | A | H | W | A | H | I | J | X | F | N | N | T |
| X | N | E | H | Z | U | B | H | M | X | V | S | O | J | W |
| X | W | G | I | S | M | I | L | E | L | I | I | I | O | K |
| T | U | N | U | T | R | O | J | D | X | T | F | T | R | R |
| C | C | G | J | V | A | E | H | W | O | X | D | S | G | G |
| I | W | A | C | D | R | P | N | M | T | I | D | E | S | Q |
| N | Y | H | T | A | P | M | E | W | F | E | Y | U | B | R |
| A | L | W | M | N | Z | L | X | B | O | A | F | Q | W | I |
| P | O | O | B | A | O | Z | I | P | Z | E | F | K | O | C |
| T | K | C | W | R | O | C | E | S | R | A | K | S | A | K |
| N | O | B | T | M | V | A | E | F | T | Y | R | A | Y | K |
| O | U | N | E | V | Y | L | H | Y | E | E | A | Z | T | B |
| D | O | N | T | A | S | S | U | M | E | X | N | P | L | T |
| C | T | F | Y | S | B | X | F | G | K | A | A | X | Q | H |
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