Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | M | G | Y | H | T |
| A | O | Y | E | Z | P | N | G | Q | F | E | E | X | N | C |
| H | N | N | H | A | B | E | P | J | U | L | U | E | Y | A |
| P | T | O | T | D | L | T | I | N | I | D | I | N | J | T |
| U | A | I | X | R | K | S | H | M | M | T | F | N | T | N |
| R | S | T | V | D | O | I | S | T | A | Y | E | B | N | O |
| V | S | S | P | S | V | L | R | P | T | L | C | R | Q | C |
| U | U | E | R | O | V | L | E | M | P | A | T | H | Y | E |
| M | M | U | Y | L | Q | B | N | M | I | O | D | T | M | Y |
| B | E | Q | L | U | W | R | W | I | O | Z | Q | L | M | E |
| L | F | K | C | T | X | V | O | G | Z | T | H | V | B | O |
| T | B | S | E | I | Y | S | E | C | F | Y | I | Q | D | Q |
| Z | A | A | Q | O | D | G | K | O | J | P | R | O | N | C |
| M | E | X | I | N | W | U | A | I | R | O | H | T | N | V |
| Z | Y | L | H | U | M | B | T | H | M | K | L | S | S | A |
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