Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | D | U | N | Z | C | I | N | A | P | T | N | O | D | C |
| K | Q | E | U | O | P | W | M | F | Y | C | J | X | O | Z |
| S | M | Y | X | M | I | I | N | H | N | J | L | N | N | Z |
| V | C | E | K | X | H | T | G | V | H | F | T | D | T | H |
| X | R | C | M | W | S | K | S | T | A | R | E | D | A | Z |
| N | R | O | V | N | R | O | N | E | O | C | N | E | S | A |
| U | F | N | W | Y | E | B | L | L | U | W | P | L | S | C |
| Q | Z | T | M | V | N | B | E | U | I | Q | W | I | U | A |
| T | Z | A | X | J | W | M | M | P | T | S | K | M | M | K |
| N | J | C | F | K | O | D | P | M | A | I | T | S | E | T |
| P | W | T | S | T | E | Y | A | L | U | T | O | E | A | Q |
| J | H | Y | I | C | K | H | T | Q | C | R | I | N | N | T |
| T | W | O | A | S | A | G | H | M | J | B | S | E | I | C |
| Q | N | M | X | C | T | U | Y | I | U | C | L | X | N | Q |
| K | K | C | U | E | H | F | B | Q | A | G | U | Z | J | T |
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