Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | L | L | H | L | E | E | M | J | S | R | A | B | D | T |
| T | O | K | P | N | K | B | M | N | H | B | N | P | N | Z |
| Y | A | N | H | P | G | W | M | U | W | E | S | E | Z | F |
| C | S | K | T | P | D | T | C | B | T | W | I | Q | I | E |
| I | K | M | E | R | S | J | S | S | K | T | N | P | N | Y |
| N | Q | O | I | O | O | G | I | X | A | K | N | S | W | Q |
| A | U | L | K | L | W | L | Z | P | C | Q | O | K | V | N |
| P | E | H | Y | Z | E | N | E | M | P | A | T | H | Y | V |
| T | S | W | B | N | Z | B | E | M | E | F | N | G | L | Q |
| N | T | Q | R | Z | Q | X | P | R | O | L | J | Y | W | Y |
| O | I | N | O | I | T | U | L | O | S | T | Z | H | S | Q |
| D | O | N | T | A | S | S | U | M | E | H | I | I | G | V |
| R | N | Y | H | V | X | T | J | W | N | Q | I | O | B | D |
| C | V | U | R | X | O | B | H | O | Q | A | C | P | N | U |
| T | C | A | T | N | O | C | E | Y | E | J | Y | W | O | T |
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