Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | N | I | H | H | F | K | P | Y | Y | D | W | R | Y | N |
| W | N | B | W | D | V | W | E | D | O | B | O | Z | N | O |
| G | T | E | W | Q | X | F | N | M | F | V | P | O | B | I |
| O | N | A | I | U | B | Q | W | O | E | F | I | I | U | T |
| T | R | E | K | T | V | T | C | R | I | T | D | E | N | S |
| C | C | A | T | E | A | S | Q | T | O | T | H | O | Y | E |
| I | C | A | Y | S | O | P | W | M | U | J | U | H | R | U |
| N | H | W | T | Q | I | W | E | K | R | Q | T | L | W | Q |
| A | M | H | Q | N | Z | L | N | B | A | A | V | P | O | K |
| P | E | T | R | J | O | F | O | E | P | Z | K | P | A | S |
| T | Y | O | T | R | X | C | Y | M | R | F | Q | O | Q | A |
| N | Q | A | T | E | E | J | E | C | W | S | M | I | L | E |
| O | R | N | D | O | Z | P | R | Y | D | M | H | A | M | B |
| D | O | N | T | A | S | S | U | M | E | S | A | I | A | I |
| C | W | M | X | H | W | T | Q | U | U | K | C | R | P | X |
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