Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | V | Y | O | C | I | A | Z | F | L | J | N | S | O | T |
| D | O | N | T | A | S | S | U | M | E | V | N | Q | N | P |
| T | O | N | H | S | O | M | O | Z | S | E | C | E | A | Z |
| A | X | N | T | W | S | I | O | L | T | W | I | V | Z | U |
| K | S | M | T | R | J | L | R | S | U | T | O | K | E | A |
| E | J | K | P | P | O | E | I | U | A | T | V | N | F | H |
| O | Y | W | Q | N | A | L | G | P | G | A | I | F | R | K |
| W | S | E | B | U | P | N | E | L | K | P | S | O | C | Y |
| N | P | M | C | R | E | B | I | M | N | C | C | J | N | C |
| E | E | P | S | O | Y | S | T | C | O | E | G | I | E | Q |
| R | R | A | Q | A | N | R | T | Q | F | T | G | Y | Q | O |
| S | Q | T | H | S | L | T | Y | I | Y | S | I | U | W | B |
| H | Q | H | K | P | L | C | A | Q | O | E | K | O | C | O |
| I | K | Y | I | X | D | J | J | C | G | N | J | E | N | Y |
| P | T | G | P | M | P | G | H | T | T | E | K | H | L | P |
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