Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | W | Y |
| A | A | F | C | K | F | L | P | Y | A | S | F | G | N | R |
| P | Y | H | T | A | P | M | E | B | K | D | M | O | W | X |
| O | M | C | Z | J | M | C | C | Q | O | I | I | I | H | K |
| T | P | O | D | G | O | R | U | N | R | T | U | K | L | O |
| X | H | U | G | N | Q | E | T | Q | O | W | Q | O | O | E |
| Y | F | N | T | Y | S | P | W | M | K | Z | D | T | P | N |
| M | P | A | P | T | A | B | E | P | A | T | I | E | N | T |
| V | C | M | I | N | H | L | I | S | T | E | N | U | M | V |
| T | R | O | I | O | O | M | M | L | L | J | B | Y | B | X |
| U | N | C | T | R | P | R | N | O | I | T | U | L | O | S |
| M | G | G | T | O | I | K | L | P | G | P | F | S | S | P |
| S | T | N | G | R | T | T | P | P | U | Y | Q | L | M | G |
| D | O | N | T | A | S | S | U | M | E | L | T | U | P | V |
| C | K | H | H | Q | A | H | B | X | T | K | U | C | Y | J |
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