Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | Y | F | J | T | H | Z | M | Z | O | H | B | L | P |
| H | O | O | M | N | J | C | D | S | Q | J | N | Y | Z | I |
| Q | N | N | N | J | O | B | A | F | Y | E | G | H | D | H |
| F | T | T | T | T | O | I | K | T | T | X | Z | T | A | S |
| F | A | Q | C | R | P | D | T | S | N | F | K | A | E | R |
| T | S | O | S | L | O | A | I | S | F | O | N | P | E | E |
| B | S | Y | F | C | D | L | N | B | E | I | C | M | D | N |
| V | U | O | M | M | S | V | E | I | V | U | R | E | H | W |
| O | M | L | L | T | V | P | R | M | C | Q | Q | M | Y | O |
| E | E | L | C | U | A | R | K | E | O | I | I | K | N | E |
| B | K | R | Z | T | T | W | I | T | E | T | W | X | S | K |
| S | G | G | I | Q | D | I | X | V | I | H | I | M | N | A |
| L | L | E | B | F | L | L | O | O | Q | A | I | O | H | T |
| V | N | J | U | I | B | X | M | N | M | L | V | F | N | A |
| T | Y | Q | D | Q | U | T | R | I | E | P | L | A | X | T |
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