Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | Y | M | N | Q | V | W | T | S | W | G | C | Q | O | U |
| C | Y | O | I | K | D | C | N | M | B | L | A | Z | N | Z |
| I | S | H | C | O | F | Z | E | L | W | B | O | O | I | T |
| N | N | K | T | J | T | R | I | B | P | G | I | I | A | U |
| A | Q | E | B | A | F | S | T | R | A | T | K | K | S | N |
| P | E | W | T | S | P | I | A | Z | O | M | E | T | K | O |
| T | M | T | X | S | Y | M | P | M | K | O | Y | R | Q | I |
| N | U | S | J | J | I | E | E | U | W | B | E | Y | U | T |
| O | S | T | V | H | W | L | B | N | P | X | C | R | E | U |
| D | S | E | T | G | O | Q | E | P | L | Y | O | V | S | L |
| H | A | P | T | R | V | R | I | I | Q | Z | N | L | T | O |
| S | T | Q | T | H | S | M | I | L | E | R | T | P | I | S |
| W | N | N | B | H | P | A | U | X | K | S | A | T | O | H |
| B | O | O | I | U | W | T | Q | B | M | H | C | T | N | S |
| C | D | P | J | G | R | B | S | H | E | F | T | F | W | A |
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