Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | N | R | V | S | N | O | I | T | U | L | O | S | U | V |
| T | N | O | M | Y | C | Y | K | M | P | K | P | H | N | D |
| L | C | E | I | C | P | G | B | O | J | S | W | O | M | I |
| Y | N | A | I | T | B | U | R | F | V | W | I | C | X | I |
| H | Q | E | T | T | S | R | Q | N | P | T | J | X | B | W |
| T | M | T | T | N | A | E | E | R | O | I | M | L | V | D |
| A | E | S | E | S | O | P | U | M | B | J | E | V | T | R |
| P | I | T | L | O | I | C | E | Q | A | K | E | M | F | C |
| M | C | S | I | C | V | L | E | B | K | K | G | A | G | Z |
| E | H | E | M | Y | O | W | S | Y | D | S | D | I | J | P |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | J |
| N | Z | C | T | V | L | N | J | B | R | E | U | L | C | P |
| O | Z | N | Y | I | J | D | O | N | T | P | A | N | I | C |
| D | O | N | T | A | S | S | U | M | E | Z | M | O | G | R |
| C | M | V | X | J | W | Q | M | W | N | G | J | N | M | A |
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