Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | G | E | A | Q | T | J | J | H | S | Y | R | V | C | C |
| K | Q | A | S | K | Q | U | E | S | T | I | O | N | O | H |
| O | N | O | B | E | J | Z | K | E | L | D | M | N | N | O |
| W | A | V | H | K | G | G | Y | R | T | M | T | V | T | Q |
| J | I | C | I | A | T | Z | D | D | H | R | X | E | G | Q |
| T | E | M | U | S | S | A | T | N | O | D | D | Q | F | N |
| S | M | Y | N | E | T | S | I | L | T | X | D | G | Y | E |
| O | P | P | E | L | H | B | E | P | A | T | I | E | N | T |
| L | A | W | V | C | A | M | L | Y | G | Y | H | K | B | U |
| U | T | A | K | E | O | W | N | E | R | S | H | I | P | L |
| T | H | I | M | T | Y | N | A | W | M | B | Z | Y | Q | Q |
| I | Y | X | I | Z | L | U | T | I | V | C | W | Q | U | W |
| O | V | O | F | K | F | Q | L | A | E | M | J | E | A | R |
| N | N | T | X | T | K | E | C | X | C | D | O | V | K | K |
| J | D | O | N | T | P | A | N | I | C | T | R | D | O | K |
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