Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | D | O | N | T | P | A | N | I | C | O | X | S | K | Y |
| P | N | W | Q | V | Z | E | L | C | M | R | J | H | T | R |
| S | D | O | D | P | O | I | L | F | M | V | R | J | R | Z |
| O | N | B | I | S | K | K | N | I | Y | T | H | W | E | U |
| L | M | E | R | T | Z | B | L | Z | M | K | G | M | L | H |
| U | T | A | K | E | O | W | N | E | R | S | H | I | P | O |
| T | U | J | L | E | L | M | U | Y | Y | B | Y | S | X | U |
| I | K | N | N | A | P | B | E | P | A | T | I | E | N | T |
| O | X | P | G | V | A | M | C | L | I | S | T | E | N | D |
| N | R | O | E | L | P | O | P | A | O | Z | R | M | E | E |
| X | W | T | B | A | D | S | L | Q | P | R | B | B | U | V |
| N | O | I | T | S | E | U | Q | K | S | A | T | V | Q | O |
| O | D | H | B | S | Z | D | I | O | T | Y | E | N | J | X |
| E | Y | B | M | L | E | M | U | S | S | A | T | N | O | D |
| K | J | E | Y | E | C | O | N | T | A | C | T | V | K | C |
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