Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | R | I | A | E | Z | P | T | C | M | O | C | H | E | F |
| A | N | Y | R | F | F | Z | C | S | R | Q | I | X | J | N |
| K | S | O | L | U | T | I | O | N | P | D | H | E | O | O |
| E | O | K | I | F | L | C | K | X | J | O | S | K | N | Q |
| O | Y | W | Q | T | C | Q | S | F | L | U | H | E | G | S |
| W | Z | E | Z | U | O | C | P | B | Q | N | T | S | V | K |
| N | X | M | C | K | E | M | I | B | S | S | Z | Z | G | C |
| E | A | P | M | O | Z | S | E | N | I | U | H | N | N | B |
| R | U | A | Y | D | N | P | T | L | A | Y | O | L | A | X |
| S | J | T | N | E | A | T | F | I | O | P | F | F | X | S |
| H | M | H | N | T | L | G | A | X | O | R | T | P | G | T |
| I | Y | Y | I | J | G | I | W | C | L | N | T | N | X | G |
| P | C | E | T | F | Z | E | M | A | T | V | H | N | O | F |
| Y | N | R | Z | W | E | M | U | S | S | A | T | N | O | D |
| T | V | S | J | F | U | G | I | T | W | G | K | I | Q | C |
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