Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | D | V | G | Y | O | G | V | W | T | V | S | C | L | T |
| Q | N | J | D | I | Z | W | F | H | B | B | S | T | N | P |
| W | N | O | I | T | S | E | U | Q | K | S | A | E | O | I |
| W | U | O | I | O | P | M | N | T | N | K | I | U | N | W |
| A | P | I | A | T | K | R | D | Q | E | T | J | E | A | B |
| Q | T | G | Z | P | O | C | D | O | A | H | T | V | E | F |
| X | N | V | E | L | I | M | W | P | Z | S | Z | Y | M | Z |
| T | P | F | L | P | N | N | E | S | I | N | E | B | U | I |
| L | K | J | I | M | E | B | O | L | W | C | M | Q | S | A |
| N | E | P | M | R | E | L | M | L | O | X | P | T | S | K |
| H | R | D | S | T | U | C | I | N | G | R | A | A | A | K |
| Z | R | H | P | T | G | J | T | S | T | P | T | K | T | L |
| X | I | Q | I | B | X | A | N | Z | A | Z | H | N | N | X |
| P | R | O | T | Z | C | S | Y | D | Q | I | Y | I | O | R |
| T | N | M | Q | T | C | I | N | A | P | T | N | O | D | C |
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