Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | F | A | Y | K | Z | J | E | K | Z | W | X | G | N | O |
| D | N | T | Q | C | I | N | A | P | T | N | O | D | H | D |
| Q | D | O | A | S | K | Q | U | E | S | T | I | O | N | T |
| Y | Z | U | I | K | M | S | U | W | M | M | N | N | P | C |
| N | V | S | H | T | E | V | N | T | I | F | O | T | S | A |
| V | Z | X | K | Y | O | O | P | X | L | H | I | A | Z | T |
| W | M | S | R | C | E | M | W | B | E | L | T | S | Q | N |
| J | Y | H | T | A | P | M | E | N | U | Y | U | S | Z | O |
| V | D | E | Y | E | P | P | R | L | E | M | L | U | Y | C |
| M | Z | P | J | L | A | O | D | I | O | R | O | M | B | E |
| X | E | S | V | T | C | P | A | S | X | R | S | E | W | Y |
| T | G | V | I | U | Z | T | P | T | F | X | T | H | R | E |
| G | H | E | I | S | C | J | G | E | U | Q | X | N | I | S |
| I | N | B | A | X | S | Y | Z | N | V | L | J | K | O | P |
| T | G | Q | J | A | E | J | O | M | U | Y | J | K | L | C |
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