Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | V | K | V | N | A | E | T | P | P | N | F | C | P | O |
| U | R | O | O | C | S | I | N | T | Y | O | H | Q | N | I |
| H | I | L | X | M | K | V | E | W | B | C | P | O | D | V |
| H | V | B | I | T | Q | N | I | E | O | U | I | N | C | J |
| U | O | L | Q | C | U | E | T | D | S | T | H | C | C | M |
| Y | E | E | K | J | E | T | A | Y | O | L | S | F | P | M |
| H | M | Y | S | P | S | S | P | M | L | X | R | S | W | L |
| E | U | N | E | G | T | I | E | Q | U | R | E | O | H | K |
| W | S | M | M | C | I | L | B | U | T | V | N | O | O | P |
| G | S | V | P | J | O | I | Q | H | I | H | W | K | Q | I |
| Q | A | D | A | R | N | N | U | G | O | E | O | W | T | E |
| S | T | X | T | U | L | E | T | B | N | K | E | V | V | O |
| C | N | N | H | E | Z | O | Y | A | K | J | K | R | W | B |
| O | O | L | Y | M | A | C | Z | E | C | O | A | A | S | W |
| C | D | O | N | T | P | A | N | I | C | T | T | I | H | G |
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