Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | R | Q | D | R | Z | F | O | F | K | F | V | J |
| C | O | B | A | S | K | Q | U | E | S | T | I | O | N | V |
| R | N | N | L | K | Y | L | N | J | U | J | N | H | E | G |
| C | T | N | T | N | E | Y | E | C | O | N | T | A | C | T |
| C | A | O | U | R | I | O | Q | W | M | W | D | I | Y | K |
| S | S | I | G | B | O | Y | W | U | I | O | E | L | X | P |
| F | S | T | A | S | N | L | B | N | N | A | L | F | M | S |
| R | U | U | D | C | Y | A | E | T | E | V | I | I | J | Y |
| S | M | L | P | L | O | M | P | M | N | R | M | C | K | G |
| I | E | O | I | O | P | A | A | Z | O | E | S | H | N | V |
| O | Z | S | M | A | N | D | T | N | G | T | T | H | Q | Q |
| H | A | Q | T | I | Z | M | I | I | M | O | I | S | I | H |
| A | Q | H | C | H | U | U | E | G | Y | Y | T | O | I | P |
| D | Y | N | T | K | E | M | N | P | A | S | N | V | N | L |
| Z | A | I | X | C | H | K | T | X | I | N | M | Q | E | Q |
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