Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | K | M | N | J | V | X | M | X | L | T | Z | I | M | I |
| D | O | N | T | A | S | S | U | M | E | I | G | T | G | U |
| S | O | N | G | I | C | H | Y | C | M | T | U | E | F | T |
| J | Y | N | T | N | O | I | T | S | E | U | Q | K | S | A |
| F | W | N | T | R | N | O | I | T | U | L | O | S | O | K |
| F | X | U | V | P | O | O | Y | Y | H | T | A | P | M | E |
| Q | C | V | Y | G | A | L | Q | B | T | B | W | N | Y | O |
| B | Y | B | U | Y | I | N | E | L | S | Y | O | E | C | W |
| E | L | I | M | S | N | P | I | M | A | O | C | J | L | N |
| K | N | L | T | F | A | J | H | C | O | O | V | K | N | E |
| J | H | E | U | T | P | E | B | U | N | T | N | B | C | R |
| O | N | S | I | Q | A | D | X | T | I | H | I | U | S | S |
| W | J | E | T | O | Y | I | A | W | D | B | G | O | L | H |
| T | N | R | Q | O | M | C | N | G | B | Q | Z | K | N | I |
| T | R | L | O | Q | T | E | L | A | W | V | A | R | S | P |
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