Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | N | S | G | U | C | S | O | L | U | T | I | O | N | V |
| T | N | O | M | F | I | I | X | P | B | K | R | E | N | C |
| F | C | E | I | A | U | T | N | C | E | Z | D | O | B | I |
| O | N | A | I | T | U | Q | B | A | J | L | I | P | S | Q |
| D | A | E | T | T | S | K | T | B | P | T | G | A | L | V |
| F | T | R | T | N | A | E | S | H | O | T | G | F | U | V |
| R | M | A | E | S | O | P | U | M | I | X | N | O | F | P |
| Y | N | X | L | X | I | C | E | Q | K | V | R | O | Z | K |
| J | K | T | I | A | J | L | E | B | K | L | Q | Y | D | N |
| U | A | E | M | F | O | W | N | Y | C | S | I | M | C | N |
| P | I | H | S | R | E | N | W | O | E | K | A | T | Y | U |
| C | B | U | T | Y | E | M | P | A | T | H | Y | M | O | T |
| M | X | N | E | S | N | Q | P | B | V | J | A | S | C | V |
| D | O | N | T | A | S | S | U | M | E | E | R | H | S | E |
| C | V | I | Z | K | V | S | R | Z | R | D | U | B | A | F |
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