Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | V | A | W | K | U | X | F | P | W | I | O | O | D | L |
| Q | N | H | D | Y | T | Q | H | G | S | Y | W | I | D | K |
| W | X | O | C | G | A | J | I | B | Y | J | E | P | W | Y |
| F | F | K | I | W | K | I | R | D | E | C | T | B | Z | K |
| U | W | D | T | T | E | Y | E | C | O | N | T | A | C | T |
| N | F | O | B | U | O | O | Y | H | T | A | P | M | E | C |
| Z | O | N | A | F | W | M | B | G | M | R | F | G | M | K |
| T | N | T | T | K | N | V | E | T | C | Y | B | C | U | Y |
| A | O | P | N | H | E | V | P | L | L | Y | Z | L | S | D |
| G | I | A | C | Q | R | Q | A | I | O | E | D | C | S | U |
| I | T | N | U | H | S | E | T | S | W | R | O | B | A | P |
| E | U | I | V | V | H | L | I | T | P | W | T | Z | T | P |
| C | L | C | V | G | I | I | E | E | F | D | G | N | N | Q |
| B | O | X | A | V | P | M | N | N | Y | P | W | H | O | H |
| A | S | K | Q | U | E | S | T | I | O | N | L | K | D | C |
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