Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | A | E | X | P | T | W | I | O | E | A | Z | E | P | T |
| D | O | N | T | A | S | S | U | M | E | L | C | L | N | E |
| O | N | N | E | M | I | V | I | B | Y | S | I | E | T | T |
| N | W | O | T | T | G | N | B | L | H | Z | I | M | W | A |
| T | A | D | I | R | S | E | Y | M | T | T | O | F | S | K |
| P | L | T | K | T | O | Q | K | Z | A | R | L | K | K | E |
| A | I | F | Z | A | U | L | D | P | P | O | Q | X | Y | O |
| N | D | X | P | T | I | L | E | Y | M | U | R | E | G | W |
| I | N | B | T | S | K | B | O | M | E | W | C | T | H | N |
| C | H | T | T | V | L | F | H | S | O | O | C | B | X | E |
| Y | R | E | J | J | K | B | T | V | N | T | I | U | F | R |
| M | N | O | D | T | V | I | O | T | O | J | I | X | G | S |
| Y | V | X | L | F | O | A | A | V | C | P | A | O | M | H |
| E | C | P | V | N | J | C | N | X | O | Z | R | K | N | I |
| F | B | H | A | I | T | R | L | P | J | E | S | Q | P | P |
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