Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | V | O | X | S | C | I | N | A | P | T | N | O | D | C |
| T | S | G | Z | S | P | S | F | U | X | Q | I | T | O | Y |
| Y | N | O | I | T | S | E | U | Q | K | S | A | N | N | O |
| C | F | D | N | S | L | N | D | M | U | K | T | K | T | T |
| T | C | A | T | N | O | C | E | Y | E | R | T | O | A | T |
| R | U | W | U | V | F | M | P | O | O | Z | U | Z | S | H |
| T | O | K | L | G | P | B | W | L | E | L | I | M | S | I |
| J | K | P | A | A | E | N | E | J | I | Q | N | O | U | N |
| C | G | S | T | T | E | M | K | P | P | S | L | N | M | C |
| Y | I | H | C | R | O | C | P | A | A | U | T | I | E | L |
| H | Y | Y | S | T | W | M | C | I | T | T | D | E | A | H |
| U | A | H | I | X | G | U | V | I | R | H | I | G | N | D |
| U | I | O | J | P | Y | K | O | X | T | Q | J | E | I | J |
| P | N | P | J | W | O | N | O | B | W | A | E | A | N | D |
| Q | S | W | F | P | O | M | Z | A | M | X | Y | H | C | T |
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