Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | H | T | C | A | T | N | O | C | E | Y | E | E | C | Q |
| T | N | Q | M | L | C | K | M | M | I | R | V | D | N | E |
| O | X | E | Z | K | A | T | P | A | X | H | B | O | H | Q |
| R | N | E | I | Z | M | A | I | V | S | Z | I | R | B | I |
| M | X | E | R | T | T | T | H | A | N | T | R | D | A | Q |
| Y | E | Z | T | H | A | F | S | U | O | S | Z | P | S | V |
| R | M | D | Y | S | R | P | R | M | C | V | D | G | K | F |
| E | U | P | V | O | I | H | E | I | I | J | S | V | Q | B |
| X | S | P | T | D | N | L | N | B | G | L | S | L | U | M |
| C | S | Q | S | V | O | A | W | S | M | F | E | W | E | S |
| P | A | B | E | R | P | N | O | I | T | U | L | O | S | O |
| I | T | D | T | T | K | K | E | U | K | A | P | G | T | J |
| A | N | N | N | Y | B | S | K | K | E | O | A | E | I | F |
| G | O | O | Z | Q | H | A | A | F | K | C | C | G | O | T |
| C | D | F | B | F | H | J | T | F | S | G | B | Z | N | V |
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