Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | C | U | D | I | H | F | Z | U | N | V | X | M | D | J |
| D | N | A | S | K | Q | U | E | S | T | I | O | N | N | J |
| W | E | E | Y | E | C | O | N | T | A | C | T | O | W | M |
| Q | S | R | I | E | E | Z | C | J | Z | M | I | X | W | O |
| U | E | I | M | T | X | L | O | U | R | T | T | I | X | H |
| T | H | I | A | U | A | O | I | C | O | K | Q | L | T | F |
| S | P | N | Q | N | C | P | I | M | N | C | D | K | U | A |
| T | A | K | E | O | W | N | E | R | S | H | I | P | B | I |
| U | R | E | Z | C | A | L | S | B | K | J | P | J | G | Y |
| H | K | O | U | P | O | N | E | T | S | I | L | A | V | W |
| F | K | C | T | R | K | N | O | I | T | U | L | O | S | Y |
| C | M | N | T | E | M | P | A | T | H | Y | D | Q | W | E |
| L | O | N | S | Y | W | A | M | A | C | W | B | E | G | U |
| D | O | N | T | A | S | S | U | M | E | Y | W | S | P | I |
| C | P | C | N | W | H | T | C | C | V | P | H | I | W | U |
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