Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | O | Z | K | Q | C | I | N | A | P | T | N | O | D | C |
| X | K | K | C | U | W | L | Z | U | T | D | O | C | O | Q |
| T | S | V | Y | V | T | X | A | P | A | G | I | N | N | P |
| T | O | S | A | R | U | B | X | K | K | K | T | Y | T | B |
| R | L | K | S | J | R | K | B | X | E | R | J | N | A | E |
| M | U | Q | K | K | D | C | N | Y | O | X | Y | W | S | P |
| O | T | R | Q | B | S | G | E | L | W | G | P | V | S | A |
| E | I | U | U | J | I | C | E | I | N | G | V | Y | U | T |
| O | O | E | E | W | O | M | M | S | E | J | Y | Q | M | I |
| D | N | T | S | N | O | L | P | T | R | M | T | Q | E | E |
| N | Y | E | T | T | L | W | A | E | S | M | I | L | E | N |
| M | A | A | I | K | M | G | T | N | H | H | N | E | T | T |
| C | C | O | O | K | C | N | H | P | I | O | R | E | K | Z |
| T | N | Y | N | A | O | Z | Y | A | P | X | L | X | M | J |
| T | W | N | P | M | Q | J | U | Q | X | U | G | R | T | U |
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