Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | N | M | C | P | I | T | X | O | J | O | I | M | W | Q |
| T | N | O | S | O | L | U | T | I | O | N | W | E | N | M |
| H | C | E | I | R | L | K | P | B | E | M | C | O | C | X |
| E | A | A | I | T | I | J | M | Y | W | N | I | Q | H | N |
| G | F | G | T | T | S | L | D | W | U | T | K | A | Z | Q |
| Y | G | L | F | N | A | E | N | R | O | E | U | Y | W | X |
| S | Y | Y | W | G | O | P | U | M | U | L | X | C | Y | X |
| Q | E | Q | D | F | P | C | E | Q | Q | I | C | Y | P | M |
| L | N | E | T | S | I | L | E | B | K | M | W | Z | Z | N |
| B | F | S | S | L | O | B | N | Y | P | S | K | M | R | D |
| P | I | H | S | R | E | N | W | O | E | K | A | T | H | I |
| Q | J | Z | T | R | C | W | N | E | M | P | A | T | H | Y |
| C | U | N | H | D | M | A | O | E | L | R | Q | U | J | C |
| D | O | N | T | A | S | S | U | M | E | S | Q | W | C | M |
| C | C | D | O | N | T | P | A | N | I | C | D | C | A | X |
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