Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | O | G | Z | P | D | C | N | X | I | O | O | O | M | C |
| K | B | G | P | R | X | N | S | V | T | B | W | H | N | H |
| L | Y | R | A | K | E | X | X | C | Q | Y | V | O | T | H |
| N | H | D | N | O | F | L | A | S | V | N | I | A | M | N |
| Y | E | C | B | B | U | T | X | X | O | T | K | S | C | C |
| H | G | T | Q | U | N | X | Q | I | O | E | T | K | I | Q |
| T | N | J | S | O | M | J | T | M | O | N | L | Q | N | X |
| A | D | L | C | I | A | U | E | W | E | C | S | U | A | W |
| P | R | E | K | O | L | L | N | I | D | X | X | E | P | N |
| M | Y | S | H | O | O | E | T | E | L | I | M | S | T | R |
| E | V | A | S | R | R | A | V | D | P | G | E | T | N | O |
| R | P | V | T | S | P | T | T | T | J | K | A | I | O | T |
| Y | R | N | H | E | M | U | S | S | A | T | N | O | D | D |
| X | O | I | B | Y | B | F | N | Q | X | B | H | N | K | D |
| C | P | K | B | K | H | Z | Q | G | F | B | Z | E | I | B |
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