Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | C | I | N | A | P | T | N | O | D | Q | M | N | L | S |
| V | N | H | E | F | R | M | A | Z | D | R | T | C | Z | Y |
| Z | I | O | P | H | V | H | W | V | N | T | Y | J | B | Q |
| U | H | P | I | C | R | U | Q | B | Z | A | M | C | X | K |
| Y | N | O | I | T | U | L | O | S | S | K | S | D | U | M |
| U | Q | W | A | E | O | L | G | K | C | E | Z | Q | E | N |
| D | K | M | D | L | S | M | Q | B | Y | O | N | L | M | L |
| P | T | V | E | I | H | U | E | E | T | W | A | P | U | N |
| A | A | J | E | M | E | P | C | L | T | N | J | Z | S | T |
| P | R | Q | U | S | A | O | J | I | O | E | X | T | S | Q |
| N | H | R | T | T | N | J | K | S | Y | R | H | Z | A | B |
| M | R | I | I | T | Y | G | C | T | F | S | T | E | T | Q |
| Y | O | E | A | P | N | Z | W | E | Q | H | F | N | N | O |
| N | N | C | P | S | A | F | H | N | R | I | H | Y | O | U |
| T | T | K | Z | H | R | Y | H | T | A | P | M | E | D | C |
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