Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | X | F | O | K | E | J | D | H | T | L | V | Z | X | M |
| I | Y | X | F | L | F | D | B | C | C | N | T | G | N | K |
| H | V | H | I | T | C | S | A | I | O | T | H | O | N | J |
| S | J | M | T | R | R | T | N | I | K | S | I | S | G | F |
| R | S | F | K | A | N | A | T | C | G | T | B | U | H | P |
| E | V | O | T | O | P | S | J | J | O | A | A | M | O | S |
| N | F | O | C | T | E | M | O | M | U | W | A | N | T | J |
| W | K | E | N | U | O | B | E | P | A | T | I | E | N | T |
| O | Y | O | Q | Q | K | L | I | S | T | E | N | I | P | C |
| E | D | K | D | A | O | A | F | A | K | S | W | N | R | N |
| K | S | G | L | R | K | K | I | R | R | R | H | B | S | N |
| A | R | M | T | S | O | L | U | T | I | O | N | M | W | B |
| T | Z | N | E | S | M | W | H | A | L | W | D | I | D | K |
| D | O | N | T | A | S | S | U | M | E | G | K | P | N | W |
| C | S | T | H | C | X | L | O | K | Y | Q | O | D | N | Y |
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