Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | N | N | I | R | H | W | P | R | B | G | G | N | T | C |
| S | G | E | S | K | E | M | U | S | S | A | T | N | O | D |
| D | C | T | R | O | X | I | G | U | S | E | E | N | O | V |
| B | O | S | H | Z | W | Y | U | N | K | Y | T | N | A | J |
| A | R | I | I | Y | H | Y | G | S | M | R | T | P | C | L |
| S | O | L | U | T | I | O | N | N | O | P | F | D | J | E |
| K | K | M | A | N | V | B | Z | L | A | U | X | R | Q | K |
| Q | T | P | I | H | S | R | E | N | W | O | E | K | A | T |
| U | M | R | T | M | H | M | I | P | A | M | N | C | K | W |
| E | Z | P | I | C | O | C | N | A | A | I | G | B | X | S |
| S | G | L | D | T | D | X | W | Q | R | T | K | T | K | V |
| T | E | I | I | F | D | B | K | H | D | R | I | V | D | V |
| I | O | O | K | X | E | D | D | Y | J | L | W | E | S | G |
| O | N | T | C | A | T | N | O | C | E | Y | E | J | N | A |
| N | G | K | Q | Z | Y | R | B | R | Q | S | K | N | M | T |
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