Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | K | T | Q | O | S | E | A | V | E | U | Q | B | N | Q |
| D | O | N | T | A | S | S | U | M | E | N | N | X | Y | P |
| C | I | N | A | P | T | N | O | D | G | E | L | H | J | F |
| L | Z | K | T | G | X | Q | O | L | T | N | T | V | Q | U |
| K | I | V | M | R | S | T | W | S | R | A | S | P | N | X |
| S | B | P | F | T | O | P | I | A | P | G | R | O | K | T |
| I | Q | W | G | U | K | L | S | M | R | Z | I | Z | C | L |
| T | N | E | I | T | A | P | E | B | R | T | G | A | Q | Q |
| Y | S | B | R | H | X | C | O | M | S | H | T | H | X | S |
| N | O | I | T | U | L | O | S | E | O | N | V | P | A | N |
| J | N | J | H | W | E | C | U | M | O | T | T | T | R | E |
| F | A | Q | B | L | Y | Q | T | C | V | K | I | M | U | P |
| Y | M | V | T | A | K | T | E | Y | P | G | A | O | Y | O |
| E | L | I | M | S | Q | Y | C | Y | W | Y | N | G | N | F |
| J | K | T | A | K | E | O | W | N | E | R | S | H | I | P |
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