Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | C | I | Q | D | S | O | F | M | D | F | W | D | S | T |
| D | O | N | T | A | S | S | U | M | E | P | C | A | I | O |
| X | O | N | V | U | G | U | N | H | G | A | Z | N | D | I |
| M | Q | E | T | C | P | E | O | R | E | N | M | Y | O | I |
| E | V | B | T | R | I | S | I | N | L | T | A | J | N | T |
| N | J | H | W | O | O | P | T | T | I | M | V | N | T | C |
| N | N | E | T | S | I | L | S | B | M | J | Y | X | P | A |
| T | A | K | E | O | W | N | E | R | S | H | I | P | A | T |
| P | T | P | S | O | R | P | U | M | R | R | Y | F | N | N |
| J | W | H | U | T | A | I | Q | M | O | S | I | S | I | O |
| X | L | B | W | T | V | Z | K | K | H | T | Q | X | C | C |
| V | I | E | I | Z | T | M | S | W | F | Z | I | J | O | E |
| F | B | E | W | V | V | Z | A | M | Y | Z | X | O | Z | Y |
| M | N | A | J | N | O | I | T | U | L | O | S | D | N | E |
| T | E | M | P | A | T | H | Y | G | N | T | G | P | L | I |
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