Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | I | A | U | Q | D |
| P | O | I | R | W | T | X | H | Z | G | B | Q | A | A | Y |
| A | N | N | Y | I | A | L | U | N | M | S | W | I | A | G |
| S | T | B | T | N | K | P | Y | U | P | H | W | K | M | Z |
| K | A | I | O | R | E | Y | E | C | O | N | T | A | C | T |
| Q | S | P | G | K | O | I | V | D | Z | S | E | Z | G | Y |
| U | S | W | V | E | W | L | I | S | T | E | N | T | R | P |
| E | U | B | Z | R | N | B | E | P | A | T | I | E | N | T |
| S | M | V | P | G | E | K | M | M | H | G | O | Z | O | M |
| T | E | G | U | Y | R | R | P | A | O | D | X | Q | K | A |
| I | E | L | I | M | S | Z | A | L | Y | T | T | R | M | Y |
| O | E | W | L | X | H | F | T | G | F | P | I | V | H | Q |
| N | T | R | H | B | I | E | H | L | Y | H | W | O | C | T |
| W | T | U | V | I | P | I | Y | Q | O | J | P | Q | N | E |
| E | N | N | O | I | T | U | L | O | S | L | U | A | S | G |
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