Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | T | A | K | E | O | W | N | E | R | S | H | I | P | E |
| L | U | S | J | Y | Q | K | Y | J | J | O | Z | S | N | S |
| H | E | K | E | E | F | M | H | H | M | L | Y | O | Q | P |
| O | W | Q | I | C | T | M | T | I | S | U | I | S | K | B |
| X | R | U | U | O | P | P | A | C | S | T | I | P | W | G |
| J | E | E | W | N | F | R | P | M | O | I | E | F | U | B |
| F | M | S | M | T | F | B | M | M | J | O | O | X | E | R |
| C | U | T | D | A | Y | B | E | U | O | N | O | Z | Y | W |
| T | S | I | S | C | O | L | F | P | H | J | G | H | K | Q |
| O | S | O | Y | T | O | I | T | N | A | M | V | P | X | P |
| X | A | N | Y | R | J | S | K | B | J | T | B | H | B | X |
| R | T | B | T | H | X | T | M | N | A | R | I | U | C | H |
| T | N | N | F | B | Q | E | Q | I | S | A | J | E | M | T |
| R | O | V | S | P | E | N | M | Q | L | J | R | N | N | U |
| C | D | O | N | T | P | A | N | I | C | E | R | N | J | T |
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