Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | C | B | O | M | Q | H | U | G | I | W | M | U | G | C |
| U | F | A | L | H | E | M | U | S | S | A | T | N | O | D |
| G | F | T | Z | J | S | R | K | E | T | H | L | N | E | I |
| B | D | O | N | T | P | A | N | I | C | S | T | R | O | N |
| P | L | T | A | K | E | O | W | N | E | R | S | H | I | P |
| H | J | V | B | S | D | Y | E | X | O | H | R | Y | I | M |
| Y | R | H | I | M | K | B | E | L | I | S | T | E | N | W |
| H | H | K | Q | I | C | Q | E | C | K | W | I | M | D | N |
| T | F | V | E | L | H | M | U | P | O | K | T | S | H | F |
| A | X | W | A | E | O | M | Q | E | A | N | M | Q | L | V |
| P | A | S | N | T | N | F | C | K | S | T | T | J | X | H |
| M | V | A | I | C | K | A | B | Z | N | T | I | A | J | K |
| E | V | O | S | V | T | M | B | N | T | Z | I | E | C | M |
| X | N | O | I | T | U | L | O | S | S | A | Y | O | N | T |
| Y | E | U | Y | Y | N | Q | M | X | I | G | J | M | N | T |
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