Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | B | I | A | N | Z | K | H | O | H | Z | Q | V | A | C |
| C | N | O | N | Y | E | M | U | S | S | A | T | N | O | D |
| O | D | E | D | E | W | Z | H | W | Q | Z | L | N | D | O |
| C | O | A | I | R | T | J | O | A | S | O | T | Y | D | N |
| Q | N | C | M | T | E | S | K | X | U | R | H | E | S | T |
| T | Y | O | N | K | A | C | I | J | O | T | Q | S | I | P |
| V | C | X | I | A | D | P | N | L | A | N | L | W | W | A |
| F | K | A | X | T | V | I | E | P | B | O | U | X | O | N |
| Y | F | K | T | J | S | M | M | B | U | I | L | N | A | I |
| S | U | W | D | N | O | E | D | R | M | T | Y | W | V | C |
| B | Y | Y | Z | T | O | J | U | L | I | U | N | Q | J | V |
| M | P | T | I | F | W | C | F | Q | A | L | N | I | B | Y |
| I | C | O | H | K | M | X | E | Y | K | O | E | G | S | Z |
| I | N | X | J | F | P | J | E | Y | X | S | M | I | L | E |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | M |
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